Welcome to HGS
How it works
Who What Where When How Tis broken?!?!
Below is a list of frequent asked questions and answers to help you.
Click on the question to expand the answer.
If you can not find the answer you need place contact us.
How do I log into my VM?
Vm’s are logged into using Remote Desktop Connection, also know as RDP.
This comes as a factory feature on Windows PC’s but can be downloaded on Mac, Iphone, Android and Linux.
For this example we will use windows because its most conmanly used.
Open your start menu and type “remote” or “rpd” and Remote Desktop Connection should come up. Open it.
After RDP is open you will use this info to log in.
Under computer you will enter “rdp.hgslogin.com:”
Make sure you have the colon after .com.
Followed by your HGS id number.
For example if your id number is 1234 you would enter “rdp.hgslogin.com:1234”.
Enter your username and password that you gave to HGS.
Choose to save the username and password to your computer or not.
Click yes to the prompts.
Your should be logged into your Vm.
How do I log in to edit my website?
Websites can be logged into with a URL link that is provided by HGS.
You must have the login credentials for the website.
This should have been set up when you started the website service with HGS.
The account owner can contact HGS to add or remove users to manage the website at any time.
Go to a web browser and enter the URL givin by HGS to manage the website.
When your page loads you should be at your website manage login.
Use the credentials given when your account was setup and login.
You should now be logged into your websites editing profile.
How do payments work?
Payments are through PayPal.
E-bills are sent to the email associated with the account on the 29th of every month.
The 10th of the following month is the due date which if not paid by then puts the account in over due status.
Any account in over due status will be suspended and a $5 late fee will be added to the account.
Any account unpaid for three billing periods will be considered abandoned and deleted.
You can start/cancel service, upgrade/downgrade at any time.
Any changes made to the account will reflect on the next bill or next months bill depending on date of change.
Do I need FileZilla?
You can use FileZilla if you want to but you don’t have to.
Unlike other hosting companies HGS lets you have complete control over your Vm.
You get to manage all of your files directly.
You can transfer folders and files threw your remote connection.
If you have moderators or devs that require the use of FileZilla you can use it.
How do I transfer files to my VM?
Remote Desktop Connection does not allow drag and drop.
It does allow copy paste.
Simply right click on the files or folder you want to transfer and copy them.
Then go to your Vm and paste them where ever you want.
This works both ways. Your pc to Vm and Vm to your pc.